# Licensing and activation > Documentation release: **FMRTE 26** (published release). Browsing and searching are free. Saving edits requires an activated license. > **TIP** If you cannot find your license, start with [missing licenses](#find-a-missing-license-or-purchase) or [checkout problems](#checkout-fails-or-returns-to-the-same-page). ## Account, key and activation are different | Item | Meaning | | --- | --- | | **Account** | Your sign-in for fmrte.com and the app | | **License key** | Your product entitlement | | **Activation** | Using that entitlement on a computer | | **Single license** | A lifetime license for one product | | **Subscription** | Product access during the subscription period | Keep your license key private. ## Find a missing license or purchase If your license has disappeared or vanished after an update, check your account before trying to activate again. 1. Sign in at [fmrte.com](https://www.fmrte.com/) with the account used for the purchase. 2. Open **Client Area → Licenses** and look for the FMRTE edition you bought and its available activations. 3. If it is listed, [check the app's license status](#check-the-current-state) and activate if needed. Licenses appear after payment is confirmed. If a confirmed purchase is missing, contact the [support portal](https://support.fmrte.com/) before buying again. Include the product, purchase date and order or payment reference if available. ## Checkout fails or returns to the same page Check whether the payment completed before starting another purchase. | What happened | Next step | | --- | --- | | Payment is confirmed, but no license appears | Follow [Find a missing license or purchase](#find-a-missing-license-or-purchase). | | Payment is pending, or you cannot tell whether it completed | Ask the [support portal](https://support.fmrte.com/) to check the purchase before paying again. | | No payment completed and checkout shows an error or loops back | Send the [support portal](https://support.fmrte.com/) the product, approximate attempt time, browser and exact error or page you return to. | Include the account email used for checkout in your support request. If you bought the wrong edition or made a duplicate purchase, describe that in the same request. ## Check the current state Open **Settings → General → Status**. Look for **License Installed and Activated**, or choose **Activate** if it says **Not Licensed**.  ## Activate with your signed-in account 1. Select **Sign in** in the toolbar and sign in to your account. 2. The app tries to activate an available license. If the profile menu still shows **Activate**, select it. 3. Check the license status in Settings. For **No License Available**, check your Client Area or use the key-based wizard below. ## Activation ### Activate online with a key 1. Open **Settings → General → Status → Activate**. 2. Choose **I want to activate it online** and select **Next >**. 3. Enter your key and select **Next >**. 4. Wait for **License installed. Activation complete.**, then close the wizard. ### Activate a computer that is offline You'll need another device with internet access to generate the license file. #### 1. Generate activation data on the FMRTE computer In the activation wizard, select **I want to request a license file (offline activation)**, enter your key, and choose **Copy to clipboard** when the request appears. Transfer that complete text to the connected device. #### 2. Generate the file online Open [Offline activation](https://www.fmrte.com/offlineactivation/), paste the request and follow **Next / Generate File**. Transfer the downloaded `.bin` file to the FMRTE computer. #### 3. Install the license file In the wizard, choose **I have a license file I want to install**. Select **Browse...**, choose the `.bin` file and continue until activation completes. Check the license status in Settings. ## Fix a specific activation error ### Maximum activations: `-201` Open **Client Area → Licenses**, select the license, then **Request more Activations**. Extra activations are subject to approval. ### The offline license file is too old Start a fresh offline request and generate a new file. An expired activation file does not necessarily mean your license expired. ### Online activation cannot reach the server Try offline activation. If that also fails, send support the exact error without your key or activation data. ## Get account or activation help Use the [support portal](https://support.fmrte.com/) for missing purchases or activation problems. For account closure, use [Delete my account](https://support.fmrte.com/support/solutions/articles/33000266282-how-do-i-delete-my-account-).